This privacy statement covers the site www.premiumtopsoilsupplies.co.uk. Because this website wants to demonstrate its commitment to our users’ privacy, it has agreed to disclose its information practices.
1. What personally identifiable information Premium Topsoil Supplies collects.
2. What personally identifiable information third parties collect through the website.
3. What organization collects the information.
4. How Premium Topsoil Supplies uses the information.
5. With whom Premium Topsoil Supplies may share user information.
6. What choices are available to users regarding collection, use and distribution of the information.
7. What types of security procedures are in place to protect the loss, misuse or alteration of information under Premium Topsoil Supplies’s control.
8. How users can correct any inaccuracies in the information.
If users have questions or concerns regarding this statement, they should contact the Premium Topsoil Supplies Web Site Department using our contact us form.
INFORMATION COLLECTION AND USE:
Bury Hill Landscape Supplies Limited t/a Premium Topsoil Supplies Ltd is the sole owner of the information collected on www.premiumtopsoilsupplies.co.uk, Premium Topsoil Supplies collects information from our users at several different points on our website.
We request information from the user on our order form. A user must provide contact information (such as name, email, and delivery address) and financial information (such as credit card number, expiry date). This information is used for billing purposes and to fulfil customer’s orders. If we have trouble processing an order, the information is used to contact the user.
We use the following information in order to process your order from our e-commerce site:
Full Name, including title, Address, Telephone or Fax numbers, Email Address.
More details of this can be found in our third party section, below.
A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. More information on cookies can be found here:
By setting a cookie on our site, the site can ‘remember’ who you are. No personal information is recorded in these cookies – only the contents of your trolley.
We have no third-party cookies on our website, nor do we share the information recorded in them with anyone else.
Third Party Advertising
We do not have ANY third party advertising on our site.
Like most standard website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We use a tracking utility called Webtrends that uses log files to analyze user movement.
COMMUNICATIONS FROM THE SITE:
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, although they can deactivate their account. However, these communications are not promotional in nature.
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account. We reply via email or phone, in accordance with the users wishes.
Although we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
Aggregate Information (non-personally identifiable)
We share aggregated demographic information with our partners and advertisers. For example, we may pass details to our suppliers of the number of users looking at/purchasing their products, or the number of click-throughs from their own sites. This is not linked to any personally identifiable information.
We DO NOT Share Personal Information with Third Parties, except for the purposes of Credit/Debit card authorisation and Delivery.
Third Party Intermediaries
For the purpose of credit/debit card authorisation we will pass your name and address to our Bank or card processor. For the purpose of delivery we may pass your name and address to one of our carriers.
These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off our lists.
Users who no longer wish to receive promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or using our contact us form.
Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
This Web site contains links to other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
Surveys & Contests
From time-to-time our site may request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as postcode). Contact information will be used and may be shared with the contest/survey sponsors to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users’ personally identifiable information is not shared with third parties unless we give prior notice and choice.
Send Wish List Facility
If a user elects to use our referral service for informing a friend about our site/products on our site, we ask them for the friend’s name and email address. Bury Hill Top Soil and Logs does not store this information, which is used for the sole purpose of sending this one-time email and tracking the success of our referral program.
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry – SSL. This uses 128 bit encryption, the highest currently commercially available.
While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our Web Sales or Dispatch teams) are granted access to personally identifiable information. The servers that store personally identifiable information are in a secure environment, in a locked facility.
If users have any questions about the security at our website, users can use our contact us form.
Supplementation of Information
In order for this website to properly fulfil its obligation to users it is necessary for us to supplement the information we receive with information from 3rd party sources.
We use AFD software to verify a user’s address to gain authorisation for sales charged to their credit/debit card.
Correcting/Updating/Deleting/Deactivating Personal Information
If a user’s personally identifiable information changes (such as postcode, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can be done by using our contact us form. Or, contact us by postal mail at the contact information listed at the bottom of this page.
Notification of Changes
If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
Premium Topsoil Supplies are committed to safeguarding the privacy of our visitors. We collect and process information with regard to our customers and suppliers and we treat all our data in a secure and confidential manner.
In accordance with the latest GDPR regulations, we will continue to observe the same level of security and transparency regarding how we use any data.
We update this policy in line with any changes to the GDPR.
Email: Use our Contact Us form.
Postal Address: Estate Office, Old Bury Hill, Westcott, Dorking, Surrey RH4 3JU
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